Chris Baldwin

Minneapolis, MN • 612-968-7474 • [email protected] • linkedin.com/in/chrisdbaldwin • voidtalker.com

Professional Summary

Senior Reliability Engineer specializing in observability and platform systems that improve clarity, performance, and engineering effectiveness. I connect systems, data, and teams, break through silos, and help organizations make stronger technical and strategic decisions.

Experience

Senior Reliability Engineer

SPS Commerce — Oct 2024-Present

Minneapolis, MN / Remote

Lead SRE for observability, distributed tracing, and platform reliability across EKS, ECS, and AWS Lambda.
Architected and deployed OpenTelemetry ingestion pipelines, improving signal quality and cross-team visibility.
Served as steward for the company's Observability Guild, facilitating biweekly cross-team sessions and ongoing Slack discussions that strengthened shared practices.
Contributed to early SLO adoption efforts and supported teams in defining meaningful service health indicators.

Reliability Engineer

SPS Commerce — Apr 2022-Oct 2024

Implemented structured logging, distributed tracing, and standardized monitoring for production services.
Built automation for Kubernetes deployments and on-call support workflows.

Development Operations Engineer

Spok — May 2019-Apr 2022

Built and maintained CI/CD pipelines and infrastructure-as-code for Spok's critical communications platform.
Automated systems using Packer, Ansible, Chef, CloudFormation, Lambda, Python, and Troposphere.
Administered GitHub, AWS, Datadog, Jenkins, and internal tools to improve developer velocity.

Education

B.A. Mathematics
University of St. Thomas (2011-2014)

Software Engineering
Rose-Hulman Institute of Technology (2009-2011)

Additional Experience

Co-founder & Consultant — Baldwin MN LLC

2022-Present

Freelance consultant for non-profits, charities, businesses, and startups.
Support a small number of clients with marketing analytics, observability, platform engineering, and AI adoption.